Last updated: 30 September 2025
Issuer: Hilstor ApS, Bygvænget 707, 2980 Kokkedal, Denmark
Support: support@hilstor.com | +45 71 35 78 19
1) What it is
- E-gift cards only (no physical cards).
- Redeemable on hilstor.com for eligible products and services.
- Issued in DKK; FX conversion may apply if paying in another currency.
2) Purchase & Delivery
- Delivered by email with a unique code shortly after payment.
- Keep the email/code safe; treat like cash.
- Gift Cards can’t be reloaded, resold, or used to buy other gift cards.
3) Redemption & Balance
- Enter the code at checkout.
- Partial use allowed; remaining balance stays on the card until expiry.
- Can be combined with other payment methods and multiple gift cards.
- May be used for product price, VAT, and any shipping/fees collected at checkout.
4) Validity & Expiry
- Valid for 3 years from the purchase date (unless otherwise stated in a promotion).
- No fees or interest. Unused balances expire after the validity period.
5) Refunds & Returns
- Orders paid with a Gift Card are refunded to the same Gift Card (or a replacement code).
- Right of withdrawal (EU): 14 days for unused e-gift cards bought online. Once any value is redeemed, withdrawal doesn’t apply except where required by law.
6) Loss, Theft & Fraud
- Risk of loss passes on email delivery.
- We aren’t responsible for lost/stolen codes or unauthorized use.
- Suspected fraud/misuse may result in suspension or cancellation of the card/order.
7) No Cash-Out
- Not exchangeable for cash, except where required by applicable law.
8) Data & Privacy
- Personal data used to issue and manage Gift Cards is processed per our Privacy Policy and Cookie Policy on hilstor.com.
9) Changes, Law & Contact
- We may update these terms; the “Last updated” date will change.
- Governed by Danish law; consumers may have mandatory rights in their EEA country of residence.
- Questions: support@hilstor.com | +45 71 35 78 19