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Gift Card Terms

Last updated: 30 September 2025


Issuer: Hilstor ApS, Bygvænget 707, 2980 Kokkedal, Denmark

Support: support@hilstor.com | +45 71 35 78 19


1) What it is

  • E-gift cards only (no physical cards).
  • Redeemable on hilstor.com for eligible products and services.
  • Issued in DKK; FX conversion may apply if paying in another currency.

2) Purchase & Delivery

  • Delivered by email with a unique code shortly after payment.
  • Keep the email/code safe; treat like cash.
  • Gift Cards can’t be reloaded, resold, or used to buy other gift cards.

3) Redemption & Balance

  • Enter the code at checkout.
  • Partial use allowed; remaining balance stays on the card until expiry.
  • Can be combined with other payment methods and multiple gift cards.
  • May be used for product price, VAT, and any shipping/fees collected at checkout.

4) Validity & Expiry

  • Valid for 3 years from the purchase date (unless otherwise stated in a promotion).
  • No fees or interest. Unused balances expire after the validity period.

5) Refunds & Returns

  • Orders paid with a Gift Card are refunded to the same Gift Card (or a replacement code).
  • Right of withdrawal (EU): 14 days for unused e-gift cards bought online. Once any value is redeemed, withdrawal doesn’t apply except where required by law.

6) Loss, Theft & Fraud

  • Risk of loss passes on email delivery.
  • We aren’t responsible for lost/stolen codes or unauthorized use.
  • Suspected fraud/misuse may result in suspension or cancellation of the card/order.

7) No Cash-Out

  • Not exchangeable for cash, except where required by applicable law.

8) Data & Privacy

9) Changes, Law & Contact

  • We may update these terms; the “Last updated” date will change.
  • Governed by Danish law; consumers may have mandatory rights in their EEA country of residence.
  • Questions: support@hilstor.com | +45 71 35 78 19