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Got Questions? We've Got You Covered.

We know shopping online can come with questions—that’s why we’ve created this helpful space just for you. Whether you're wondering about sizing, returns, delivery, or anything in between, you’ll find clear, friendly answers right here. Your smooth, stress-free shopping experience starts now.

🔹 Real Support, Real People

We don’t do bots—we do real humans who care.
Our expert support team is ready to help with anything from order issues to product advice. Fast replies, friendly service, and solutions that actually work. Reach out any time—we’re just a message away.

🔹 Find Your Perfect Fit

Shopping for the right size should never feel like a guess.
Our detailed size guides, measurement tips, and fit descriptions are here to make sizing simple. Still unsure? Send us your measurements, and we’ll help you pick the best fit before you click “add to cart.”

🔹 Shop Smart & Secure

You deserve to feel confident from checkout to delivery.
Track your orders in real time, enjoy easy returns if something isn’t right, and shop knowing your payment is secure. We believe shopping online should feel just as safe as shopping in-store—if not better.

1. General Questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 14 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

How can I see a summary of all my orders?

You can check the complete summary of your orders in your order summary on the website by login into your Hilstor account.

2. Product Questions

What size should I order?

We have a size chart available for each product to help you find the best fit. Please refer to the size chart on the product page for more information.

What is the material of this product?

The material for each product is listed on the product page, under the "Details" section. If you have further questions about the material, please don't hesitate to contact us.

Are your products authentic?

The products sold on Hilstor are all 100% original and have been purchased directly from the brands, licensees, or official distributors. We personally verify the authenticity and provenance of each product and each product comes with the original tag attached. We get a signed and stamped reseller certificate for all the brands.

How do you guarantee that your products are authentic?

We purchase the stock directly from the official distributors of the brands and we have the necessary documentation for it. Each product comes in its original packaging with the original tags attached.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, Shop pay, Uni Pay.

Do you offer installment payment options?

Sorry, we do not offer installment payment currently. We are in the process of collaborating with other financial institutes to provide this facility.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.