Hilstor - Our Company

Who we are?

 

“At Hilstor, we believe that quality should never be out of reach. That’s why we’ve built a shopping destination that brings together the world’s most trusted and well-loved brands — all in one place”

 

Driven by our core values of customer focus, value, delivery and quality, we are dedicated to offering only the best. Whether you’re looking for everyday essentials or premium fashion, our mission is simple: to make top-quality branded products accessible with ease and pride.

We connect global brands with customers worldwide, creating opportunities for individuals, entrepreneurs and businesses alike. Our growing portfolio includes a wide range of carefully selected products from across the globe — ensuring that when you shop at Hilstor, you’re always choosing excellence. 
 
Hilstor — Where Quality Meets Confidence.

Our position

We would like to be extremely transparent with our customers, investors, policymakers, employees, and others who have any views on certain topics. We are always available to answer your questions and do our best to clarify our position.

Climate change is a serious concern - Major actions are needed from both public and private sectors.

The first step for any company that wants to reduce its impact on the planet and the environment, and therefore help reduce climate change, is to measure its greenhouse gas emissions (GHG).

Turning off the lights in the office in the evening, slightly lowering the heating or air conditioning, or unplugging devices when they’re not needed are some good actions companies can implement. Moreover, by paying more attention to other daily routine actions, businesses can slightly reduce their energy consumption and, thus, their impact on the climate.

Another way to reduce the climate footprint of a business is to reduce the amount of waste generated. Whether it is industrial waste from a large company or paper waste from an SME in the tertiary sector, all companies produce waste.

Each company also has a responsibility regarding the partners it chooses. Choosing a supplier is also an environmentally friendly choice (or not, depending on the supplier). Therefore, companies should make the effort to choose suppliers who demonstrate good environmental practices.

Unity in Diversity is helpful for any business to grow

Unity in Diversity implies an interaction between many types of individuals. These individuals may have certain differences, and this occurs in workplaces, schools, public places, etc. Most notably, working with diverse people provides an opportunity for exposure. Furthermore, this interaction builds tolerance and respect for others' opinions.

Unity in Diversity certainly enhances the quality of teamwork. This is because trust and bonding among people improve. As such, coordination and cooperation become very efficient, and the rate of project completion increases significantly.

In the world of business, a new principle is being followed: to think globally and act locally. The reason for using this principle is due to different social and cultural traditions. This principle supports the concept of Unity in Diversity, as more companies are doing business in various regions of the world.

Technology is the key to the development of any nation

The use of advanced technology is very important to the ongoing safety and security of a country and its citizens. Our communities worldwide must have access to this technology for their development.

Consumer data privacy and protection - We value, and everyone shall value.

We are very happy to see advancements in this direction, particularly with the GDPR rules and regulations for data protection. We have built privacy into our services and systems, and we never share data. One of our pillars is customer-focus, which drives us to follow privacy principles in building our foundation.

Corporate Responsibility

We work hard toward fulfilling our responsibilities. They are built into our DNA, whether it’s our commitment to Hilstor's four pillars or our mission. Whatever is produced, consumed, and sold, we take responsibility for it. We know our commitment will pay off in the long run.

Customer focus and feedback

We start with the customer and work for them. Customer trust and satisfaction are our top priorities. Paying attention to competitors only happens through a customer-centric approach—understanding how we can serve the best in the market.

We listen attentively to our customers, speak candidly, and treat them respectfully. But it doesn’t stop there. We take their feedback and continuously improve.

Value

When we say value, it’s not just the product value to our customers, but to our employees and leadership as well. Our values are based on long-term relationships; we don’t want to compromise them for short-term gains. We are committed to serving wholeheartedly.

We aim to create value through innovation and invention, always looking for ways to simplify the customer experience.

Delivery

Our focus is on the key inputs for the business and delivering results with the right quality and in a timely fashion. Whether it’s the delivery of our products to customers or delivering user-friendly processes for our employees and leaders, we work hard to deliver it.

In delivering success, our leaders are obligated to respectfully challenge decisions when they disagree, even when it’s uncomfortable or exhausting. Despite setbacks, we rise to the occasion and never settle.

Quality

We continually raise the bar and drive our teams to deliver high-quality products, services, and processes. We ensure defects don’t get passed down the line and that problems are fixed so they stay fixed. We create and communicate a bold direction that inspires results.