Privacy policy
Last updated: 30 September 2025
At Hilstor ApS (“we”, “us”, or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit hilstor.com, make a purchase, create an account, or contact us.
We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and the Danish Data Protection Act (Databeskyttelsesloven).
1) Data Controller
Hilstor ApS
Bygvænget 707, 2980 Kokkedal, Denmark
CVR: 41469722
Email: support@hilstor.com
Phone: +45 71 35 78 19
2) Personal Data We Collect
When you place an order
- Name, billing & shipping address, email, phone
- Order details
- Payment method details (processed by certified payment providers; we do not store full card numbers)
When you create an account
- Email, password (hashed), order history, preferences
When you contact us or subscribe
- Name, email, message contents, marketing preferences
Automatically via cookies/analytics
- IP address, device/browser info, pages viewed, referring URLs, approximate location, and interaction data (see Cookie Policy below)
3) Purposes & Legal Bases
| Purpose | Legal basis |
|---|---|
| Process and deliver orders, provide customer service | Performance of a contract (GDPR Art. 6(1)(b)) |
| Account management and site functionality | Legitimate interests (Art. 6(1)(f)) |
| Fraud prevention, security, bookkeeping, tax/VAT compliance | Legal obligations (Art. 6(1)(c)) |
| Personalised offers, newsletters, remarketing cookies | Consent (Art. 6(1)(a)) — you can withdraw anytime |
4) Who We Share Data With
We share data only as necessary with trusted processors:
- Payment processors (e.g., Stripe/PayPal/Klarna)
- Logistics & carriers (e.g., GLS, DHL)
- IT/hosting & security (storefront, hosting, DDoS/firewall, analytics)
- Email & marketing platforms (only with your consent)
- Professional advisers (accountants/auditors) where required by law
We never sell your personal data.
5) International Transfers
If personal data is transferred outside the EU/EEA (e.g., to cloud providers), we ensure adequate protection using EU Commission Standard Contractual Clauses (SCCs) and additional safeguards where required.
6) Data Retention
| Data | Retention |
|---|---|
| Order & invoicing data | 5 years per Danish bookkeeping rules (and longer if legally required) |
| Customer account data | Until you delete the account or after 24 months of inactivity (unless needed for legal claims) |
| Customer support correspondence | Up to 24 months after resolution |
| Marketing consent & preferences | Until you withdraw consent or unsubscribe |
| Security & fraud logs | Typically 6–24 months depending on risk/severity |
7) Your Rights
You have the right to access, rectify, erase (where applicable), restrict, object to processing, and data portability. Where processing is based on consent, you may withdraw consent at any time.
To exercise rights, email support@hilstor.com.
You also have the right to lodge a complaint with Datatilsynet (The Danish Data Protection Agency): www.datatilsynet.dk.
8) Security
We use SSL/TLS encryption, access controls, secure hosting, and industry-standard safeguards. Payments are processed by certified providers; we do not store full payment card data.
9) Minors
Our services are intended for persons 18+. We do not knowingly collect data from children. If you believe a minor has provided data, contact us to remove it.
10) Changes to This Policy
We may update this policy to reflect changes in laws or our practices. We will post updates here with a new “Last updated” date.
Cookie Policy – Hilstor
This Cookie Policy explains how Hilstor ApS uses cookies and similar technologies on hilstor.com.
1) What Are Cookies?
Cookies are small text files placed on your device to make the site work, remember preferences, enhance security, and help us understand site usage. Similar technologies include pixels, tags, SDKs, and local storage.
2) Cookies We Use
| Category | What they do | Examples |
|---|---|---|
| Strictly Necessary | Core features like navigation, cart, checkout, fraud prevention, cookie consent | Session ID, load balancing, security cookies |
| Functional | Remember choices like language/currency, account settings | Preference cookies, localization |
| Analytics/Performance | Measure traffic and usage to improve our site | Google Analytics/GA4 (IP anonymization where configured) |
| Marketing/Advertising | Show relevant ads and measure effectiveness | Meta (Facebook) Pixel, Google Ads/Remarketing, email tracking pixels (only with consent) |
Lifespan: Some cookies are session (deleted when you close the browser), others are persistent (stored until they expire or you delete them).
3) Consent & Managing Cookies
On your first visit, you’ll see a cookie consent banner. You can accept all, reject non-essential, or customize categories.
You can change your preferences at any time via the “Cookie Settings” link in our footer (we’ll implement this on the site).
You can also disable cookies in your browser settings. Note that strictly necessary cookies are essential for the site to function, especially cart and checkout.
4) Third-Party Cookies & Transfers
Some cookies are set by third parties. Where these providers are outside the EU/EEA, we rely on SCCs and appropriate safeguards. See our Privacy Policy sections on Sharing and International Transfers.
5) Analytics Details (Example)
When enabled, we use Google Analytics/GA4 to understand how visitors use our site (e.g., pages visited, events). We configure GA to respect privacy by limiting data retention where possible and disabling unnecessary data sharing. You can opt out by rejecting Analytics cookies or installing the Google Analytics Opt-out add-on.
6) Marketing Details (Example)
If you consent to Marketing cookies, we may use Meta Pixel and Google Ads to deliver relevant ads and measure performance (e.g., conversions). You can withdraw consent at any time via Cookie Settings.
7) Updates
We may update this Cookie Policy to reflect changes in technology, law, or our services. We’ll post changes here with a new “Last updated” date.
Contact
Hilstor ApS
Bygvænget 707, 2980 Kokkedal, Denmark
Email: support@hilstor.com
Phone: +45 71 35 78 19